Because we use an automated system to process and ship orders as quickly as possible, orders cannot be canceled once placed. Please double-check your items and shipping details before completing checkout.

Please contact our customer support team immediately at soilmate.collective@gmail.com. We can update your shipping details only if the order has not yet been processed or dispatched by our fulfillment partner. Once a tracking number is generated, the address cannot be changed.

If your item arrives damaged, defective, or incorrect, please email us within 5 days of delivery at soilmate.collective@gmail.com with clear photo or video proof of the damage. Once verified, we will gladly process a brand-new replacement shipment at no extra cost to you. Please note we strictly do not accept returns or refunds for change of mind.

Our items are shipped directly from our global fulfillment centers. Delivery typically takes 7–14 days depending on your location. A tracking link will be emailed to you as soon as your package ships.