Terms of service

TERMS OF SERVICE

Last updated: November 15, 2026

OVERVIEW

Welcome to SoilmateCollective. Please read these Terms of Service carefully before using our website or purchasing any digital products. These terms explain how our website operates, how digital orders are processed, and the conditions that apply when you purchase from us.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

SoilmateCollective is an online store offering digital products, downloadable resources, creative content, graphics, templates, guides, music files, videos, and other digital materials.

Throughout these terms, the words “SoilmateCollective,” “we,” “us,” and “our” refer to the operator of the SoilmateCollective website.

We may update these terms from time to time by publishing a revised version on this page. The version in effect when you place your order will generally apply to that purchase, subject to applicable law. We recommend reviewing this page periodically.

Nothing in these terms is intended to limit any consumer rights that cannot legally be excluded under applicable law.

1. USING OUR WEBSITE

By using our website, you confirm that you are at least 18 years old or are accessing the website with the involvement and permission of a parent or legal guardian.

You agree to use our website only for lawful purposes. You must not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to hack, damage, or interfere with our website.

  • Upload viruses, malware, or other harmful code.

  • Copy, distribute, resell, or misuse our digital products without permission.

  • Infringe on our intellectual property rights or the rights of others.

  • Attempt to access another customer's account or personal information.

We reserve the right to restrict or suspend access to our website if we reasonably believe that these terms have been violated.

2. PRIVACY

We respect your privacy and take reasonable steps to protect your personal information.

Our Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase. By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

3. PERSONAL USE AND DIGITAL PRODUCT LICENSE

Unless a product listing specifically states otherwise, digital products purchased from SoilmateCollective are licensed for personal use only.

When you purchase a digital product, you receive a limited, non-exclusive, non-transferable license to download and use the purchased files for their intended personal purpose.

You may not, unless expressly permitted in writing:

  • Resell, redistribute, or share the original digital files.

  • Upload our digital products to file-sharing websites or public download platforms.

  • Repackage or claim our digital products as your own.

  • Use our products for commercial purposes when the listing does not grant commercial rights.

  • Remove copyright notices or ownership information.

  • Share your download links or provide unauthorized access to other people.

Purchasing a digital product does not transfer copyright or ownership of the original creative work to you.

Any additional usage rights or commercial licenses must be clearly stated in the relevant product listing.

4. DIGITAL PRODUCT INFORMATION AND ACCURACY

We make reasonable efforts to ensure that our product descriptions, previews, images, file formats, and prices are accurate and up to date.

However, occasional errors or omissions may occur. If we discover a significant error in a product listing after you place an order, we will contact you and explain the available options, which may include proceeding with the corrected information or receiving an appropriate refund where required by law.

Product previews and demonstration images are provided to help you understand what is included. The actual downloadable files and included contents are described in the relevant product listing.

Please carefully review each product description, file format, compatibility information, and included contents before purchasing.

IMPORTANT: ALL PRODUCTS SOLD THROUGH SOILMATECOLLECTIVE ARE DIGITAL PRODUCTS. NO PHYSICAL ITEMS WILL BE SHIPPED.

5. PRICES AND WEBSITE CHANGES

Product prices and available payment currencies are displayed on our website or at checkout.

The final amount payable, including any applicable taxes or additional charges, will be shown before you complete your purchase.

We reserve the right to update product prices, descriptions, promotions, and website content at any time. Changes to prices will not affect orders that have already been confirmed.

Promotional offers may be subject to specific conditions, availability, or expiration dates.

6. PAYMENT

Payment must be completed using one of the payment methods available at checkout.

By submitting your payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate and complete.

Payments are processed through third-party payment providers. We do not store your complete payment card details unless expressly stated otherwise in our Privacy Policy.

Your bank or payment provider may apply additional fees, currency conversion charges, or other transaction costs. We are not responsible for fees imposed by those providers.

7. ORDERS AND ACCEPTANCE

When you place an order, you may receive an email confirming that your order has been received.

An order is generally accepted once payment has been successfully processed and we have made the purchased digital product available for delivery or download, subject to any confirmation provided at checkout.

We reserve the right to refuse or cancel an order in circumstances such as:

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect product pricing or listing information.

  • Technical errors affecting the order.

  • Payment authorization failures.

  • Other legitimate reasons permitted by applicable law.

If we cancel an order after payment has been collected, we will provide an appropriate refund where required.

8. DIGITAL DELIVERY AND DOWNLOAD ACCESS

All products sold through SoilmateCollective are delivered digitally. We do not ship physical products, packages, or accessories.

Depending on the product, digital delivery may be provided through:

  • A download link displayed after checkout.

  • An email containing download instructions or access information.

  • A digital download page or customer account.

  • Another digital delivery method specified in the product listing.

Please ensure that your email address is entered correctly during checkout so you can receive your order information.

Download availability may depend on the platform, file size, internet connection, and the delivery system used.

If you do not receive your download link or experience difficulty accessing your purchased files, please contact us at info@soilmatecollective.com.

We will make reasonable efforts to help you access the digital product you purchased.

9. FILE FORMATS AND COMPATIBILITY

Our digital products may be supplied in formats such as JPEG, JPG, PNG, PDF, MP4, MP3, and other downloadable file formats, depending on the product.

You are responsible for checking the product description and ensuring that your device, software, or application supports the listed file formats.

Some digital products may require specific software, applications, or technical knowledge to open, edit, or use them.

Unless expressly stated in the product listing, we do not guarantee compatibility with every device, operating system, software version, or third-party application.

10. YOUR RIGHT TO CANCEL AND DIGITAL CONTENT

Your cancellation and refund rights depend on the laws applicable to your purchase and the type of digital content supplied.

For digital content supplied immediately after purchase, certain consumer laws may allow cancellation rights to end once digital delivery begins, but only when the required legal conditions have been met.

Where applicable, we will request your express consent to begin supplying the digital content before the end of any cancellation period and your acknowledgment that this may affect your cancellation rights.

Nothing in these terms removes any mandatory rights you may have under applicable consumer protection laws.

Please also review our Refund and Digital Download Policy for further information.

11. FAULTY, DAMAGED, OR INACCESSIBLE DIGITAL PRODUCTS

Although our products are delivered digitally, technical issues may occasionally occur.

If you receive a corrupted file, an incorrect file, missing content, or a download that cannot be accessed, please contact us at info@soilmatecollective.com.

When contacting us, please include:

  • Your order number.

  • The name of the purchased digital product.

  • A description of the issue.

  • Screenshots or other relevant details, if available.

We will review the issue and make reasonable efforts to provide a working replacement file, restore access, or offer another appropriate resolution in accordance with our policies and applicable law.

12. SOCIAL MEDIA

We may share content and interact with customers through social media platforms such as Facebook, Instagram, TikTok, and other third-party services.

These platforms operate independently and have their own terms of service and privacy policies.

Comments, reviews, and posts made by other users represent their own opinions and do not necessarily reflect the views of SoilmateCollective.

13. REVIEWS, PHOTOS, AND OTHER SUBMISSIONS

We appreciate feedback from our customers.

If you submit reviews, comments, photos, or other content to us or publish them on our website or social media pages, you confirm that the content is genuine, accurate, and does not violate the rights of another person.

By submitting content to us, you grant SoilmateCollective permission to display, share, and use that content for website, promotional, and marketing purposes, including displaying your first name where appropriate, without compensation.

You retain ownership of your original content. You may contact us to request removal of content we control, and we will consider your request within a reasonable time, subject to applicable legal obligations.

14. INTELLECTUAL PROPERTY

All original content on SoilmateCollective, including text, graphics, images, illustrations, designs, templates, videos, music, logos, and website materials, is owned by us or used with permission from the relevant rights holders.

These materials are protected by applicable copyright, trademark, and intellectual property laws.

You may use purchased digital products only within the license and usage rights stated in the relevant product listing.

You may not reproduce, distribute, resell, publish, or commercially exploit our website content or digital products without prior written permission, unless the product license expressly allows it.

If you believe that content on our website infringes your intellectual property rights, please contact us at info@soilmatecollective.com with the relevant details so we can review your concern.

15. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, applications, or services for your convenience.

We do not control these third-party platforms and are not responsible for their content, availability, security, products, or privacy practices.

Your use of third-party websites is subject to their own terms and policies.

16. OUR LIABILITY TO YOU

We will take reasonable care in operating our website and providing access to the digital products you purchase.

To the extent permitted by applicable law, we are not responsible for losses that could not reasonably have been foreseen or for indirect or consequential losses arising from your use of our website or digital products.

We do not exclude or limit liability where doing so would be unlawful. This includes liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

We do not guarantee that our website or digital delivery systems will always be available, uninterrupted, or free from technical errors. However, we will make reasonable efforts to address issues that affect access to purchased digital products.

17. EVENTS BEYOND OUR CONTROL

We are not responsible for delays or interruptions caused by events beyond our reasonable control, including internet outages, hosting issues, payment provider disruptions, third-party platform failures, cyber incidents, or other unexpected technical problems.

If such an event affects your order or access to a purchased product, we will take reasonable steps to minimize the impact and help restore access where possible.

18. EMAIL AND ELECTRONIC COMMUNICATION

By using our website and placing an order, you agree that we may contact you electronically regarding your purchase, order confirmation, digital delivery, customer support, and other necessary service-related matters.

Marketing emails will be handled in accordance with applicable laws and your communication preferences.

Electronic notices and communications may satisfy legal requirements for written communication where permitted by applicable law.

19. TRANSFER OF RIGHTS

We may transfer or assign our rights and obligations under these terms to another organization in connection with a business sale, restructuring, or similar transaction, provided that doing so does not unlawfully affect your consumer rights.

You may not transfer your rights or obligations under these terms without our prior written consent, except where applicable law allows otherwise.

20. GENERAL

If any part of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

These Terms of Service should be read together with our Privacy Policy and Refund and Digital Download Policy, along with any additional terms displayed on the relevant product pages.

21. GOVERNING LAW AND DISPUTES

These Terms of Service are intended to be interpreted in accordance with the applicable laws governing our business operations, without limiting any mandatory consumer protection rights that apply in the customer's country or region.

If you have a concern or complaint, please contact us first so we can make reasonable efforts to resolve the matter fairly and promptly.

Nothing in this section prevents you from exercising any legal rights available to you under applicable law.

22. CONTACT US

If you have questions about these Terms of Service, your order, or any of our digital products, you can contact us using the details below:

SoilmateCollective

Business location: Rosalinda Village, Panuntungan, Tibungco, Davao City, Philippines

Email: info@soilmatecollective.com

Digital Products Only — No Physical Items Will Be Shipped.