DIGITAL DELIVERY POLICY

Last updated: November 15, 2026

Thank you for shopping at SoilmateCollective.com!

At SoilmateCollective, we specialize in digital products designed to give you convenient access to downloadable content. Since all our products are delivered digitally, you don't need to wait for a physical package to arrive.

This policy explains how digital delivery works, how you can access your purchases, and what to do if you experience any issues with your downloads.

DO YOU SHIP PHYSICAL PRODUCTS?

No. SoilmateCollective is a digital-only store.

All products available on our website are delivered electronically. We do not sell or ship physical items, packages, accessories, or printed materials unless a product listing specifically states otherwise.

IMPORTANT: NO PHYSICAL PRODUCT WILL BE SHIPPED TO YOUR ADDRESS.

Please review each product description carefully before completing your purchase to understand exactly what digital files and content are included.

HOW WILL I RECEIVE MY DIGITAL PURCHASE?

Once your payment has been successfully processed, your digital product will be made available through the delivery method specified on the product page or during checkout.

Depending on the product, delivery may be provided through:

• Instant Download: Access your purchased files through a download link displayed after checkout.

• Email Delivery: Receive an email containing your download link or instructions for accessing your purchase.

• Digital Access Page: Access your purchased content through a designated download page or customer account.

• Other Digital Delivery Methods: Certain products may use an alternative digital delivery method explained in the product listing.

Please make sure that your email address is correct when placing your order so you can receive important purchase and download information.

HOW LONG DOES DIGITAL DELIVERY TAKE?

Most digital products are made available shortly after successful payment confirmation.

For products that require additional processing, preparation, or manual delivery, the estimated delivery timeframe will be stated on the relevant product page or communicated to you after purchase.

Please allow a reasonable amount of time for payment confirmation and delivery processing.

If you have not received your digital product or download instructions, please check your inbox, spam, promotions, and junk folders before contacting us.

HOW CAN I ACCESS MY DOWNLOADS?

To access your purchased digital products:

1. Complete your purchase through our website.

2. Wait for your payment confirmation.

3. Check the order confirmation page or your email for the download link and instructions.

4. Open the provided link and download your available files.

5. Save your files to your device so you can access them whenever needed.

Depending on the product, your downloads may include formats such as JPEG, JPG, PNG, PDF, MP4, MP3, or other digital file types.

Please ensure that your device and software support the file formats included with your purchase.

WHAT IF I DON'T RECEIVE MY DOWNLOAD LINK?

If you have completed your purchase but have not received your digital product, please follow these steps:

• Check your email inbox, spam, junk, and promotions folders.

• Confirm that you entered the correct email address during checkout.

• Check your order confirmation page for an available download link.

• Allow additional time if your product requires manual processing.

If you still cannot access your purchase, contact us at info@soilmatecollective.com.

Please include your order number, the email address used during checkout, and the name of the purchased product so we can locate your order and assist you.

WHAT IF MY DOWNLOAD LINK IS NOT WORKING?

We understand that technical problems can occasionally happen.

If your download link is broken, expired, unavailable, or does not allow you to access your purchased files, please contact our support team.

When contacting us, please provide:

• Your order number.

• The name of the digital product.

• A description of the problem.

• A screenshot of the error message, if available.

We will review the issue and make reasonable efforts to restore your access or provide a working download link.

WHAT IF MY DOWNLOADED FILE IS CORRUPTED OR INCOMPLETE?

If your downloaded product is corrupted, incomplete, or contains incorrect files, please contact us at info@soilmatecollective.com.

Please provide your order number and a brief explanation of the issue. Screenshots or other supporting information may also help us investigate.

Once we verify the problem, we will work with you to provide the correct files, a replacement download, or another appropriate resolution in accordance with our Refund and Digital Download Policy and applicable consumer protection laws.

DO I NEED TO PAY SHIPPING FEES OR CUSTOMS DUTIES?

No.

Since all products sold through SoilmateCollective are digital downloads, there are:

• No shipping fees.

• No courier or delivery charges.

• No physical packaging costs.

• No shipping tracking numbers.

• No customs duties or physical import delivery charges.

Any applicable taxes or additional charges related to your purchase will be displayed during checkout where required.

CAN I CHANGE MY EMAIL ADDRESS AFTER PURCHASING?

If you entered an incorrect email address during checkout, please contact us as soon as possible.

We will make reasonable efforts to help correct your order information and provide access to your purchased digital files.

For security purposes, we may request your order number or other information to verify your purchase before making changes.

CAN I REQUEST A REFUND IF I CANNOT ACCESS MY DOWNLOAD?

If you experience difficulties accessing your purchased digital product, please contact us first so we can investigate and help resolve the issue.

Refund requests are handled according to our Refund and Digital Download Policy and applicable consumer protection laws.

Please note that digital products may be subject to specific cancellation and refund conditions. Nothing in this policy is intended to remove any consumer rights that cannot legally be excluded.

QUESTIONS OR NEED HELP?

Our team is here to help if you have questions about your order, download access, or digital products.

SoilmateCollective

Email: info@soilmatecollective.com

Business location: Rosalinda Village, Panuntungan, Tibungco, Davao City, Philippines

We appreciate your support and thank you for choosing SoilmateCollective!

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