Privacy policy

PRIVACY POLICY

Last updated: November 15, 2026

INTRODUCTION

Thank you for visiting SoilmateCollective. Your privacy is important to us, and we are committed to protecting your personal information whenever you browse our website, purchase digital products, or contact our customer support team.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we share it, and what rights you have regarding your information.

Our store specializes in digital products and downloadable content, including digital artwork, graphics, PDF documents, music libraries, video demonstrations, tutorials, templates, and other digital resources.

By visiting our website or making a purchase, you acknowledge that you have had the opportunity to review this Privacy Policy.

WHO WE ARE

SoilmateCollective is an online digital products store operating from the Philippines.

Our business location is:

Rosalinda Village, Panuntungan, Tibungco, Davao City, Philippines.

Throughout this Privacy Policy, the terms "SoilmateCollective," "we," "us," and "our" refer to the operator of this online store. The terms "you" and "your" refer to visitors, customers, and individuals who interact with our website.

We aim to handle personal information responsibly and in accordance with applicable privacy and data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), where applicable.

1. HOW WE COLLECT YOUR INFORMATION

We collect personal information in several ways.

Information You Provide to Us

We may collect information that you voluntarily provide when you:

Place an order through our online store.
Enter your information during checkout.
Contact us through email or our contact form.
Subscribe to our newsletter or marketing updates.
Submit questions, feedback, or product reviews.
Request technical assistance with your digital downloads.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically through cookies and similar technologies, including:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Website pages visited.
Time spent browsing our website.
Referring website or traffic source.
General website usage and interaction data.

Information from Third Parties

We may receive limited information from trusted third-party providers that support our business operations, including payment processors, our e-commerce platform, analytics services, and advertising platforms.

2. WHAT INFORMATION WE COLLECT

Depending on how you interact with SoilmateCollective, we may collect the following categories of information:

Identity and Contact Information

Full name.
Email address.
Phone number, when provided.
Billing address, when required for checkout or payment processing.

Order and Transaction Information

Purchased digital products.
Order numbers and purchase history.
Order dates and transaction details.
Payment status and refund information.
Digital download delivery and access information, where available.

Payment Information

Payments are processed through supported third-party payment providers.

We may receive payment confirmations, transaction references, and limited payment details necessary to manage your orders. We do not intentionally store complete payment card details on our own systems. Payment providers handle sensitive payment information according to their respective security and privacy policies.

Communication Information

We may retain emails, messages, support requests, and other communications you send to us.

Technical and Usage Information

This may include IP addresses, browser information, device details, cookies, website activity, and analytics information.

Marketing Preferences

We may record whether you have subscribed to our newsletter, agreed to receive promotional emails, or changed your marketing preferences.

We do not intentionally request sensitive personal information unless it is necessary and lawfully permitted for a specific purpose.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for legitimate business purposes, including:

Processing and confirming your orders.
Providing access to purchased digital downloads.
Sending order confirmations and digital delivery instructions.
Assisting with missing, corrupted, or inaccessible files.
Responding to customer inquiries and support requests.
Processing eligible refunds and resolving payment issues.
Managing customer accounts, if available.
Sending promotional emails when you have subscribed or otherwise provided the required consent.
Measuring website performance and improving our online store.
Understanding customer interests and shopping behavior.
Delivering and measuring relevant advertisements.
Detecting suspicious transactions and preventing fraud.
Maintaining website security.
Meeting applicable legal, tax, and accounting obligations.

We do not use your personal information for purposes unrelated to our business without an appropriate legal basis.

4. OUR LEGAL BASIS FOR USING YOUR INFORMATION

We process personal information in accordance with applicable data protection laws.

Depending on the circumstances, we may rely on the following legal grounds:

Consent

When you voluntarily subscribe to marketing emails, accept applicable non-essential cookies, or provide consent for a specific data processing activity.

Contractual Necessity

When your information is necessary to process your purchase, confirm your transaction, and provide access to your purchased digital products.

Legal Obligations

When we are required to retain or disclose certain information to comply with applicable laws, regulations, tax requirements, or lawful requests.

Legitimate Interests

When processing information is reasonably necessary to operate our online store, improve our services, protect against fraud, maintain security, and support our customers, provided that applicable privacy rights are respected.

5. WHO WE SHARE YOUR INFORMATION WITH

We respect your privacy and do not sell your personal information.

However, we may share limited information with trusted third-party service providers when necessary to operate our business.

These may include:

E-commerce Platform Providers

Our online store platform, including Shopify, may process customer information, order details, and website activity to support store operations and checkout services.

Payment Providers

Third-party payment processors may receive information necessary to authorize and process your transactions securely.

Digital Delivery Providers

Third-party applications or services may process your email address, order information, or download activity to provide access to purchased digital files.

Email and Customer Support Services

We may use email platforms and customer service tools to send order notifications, respond to inquiries, and provide customer assistance.

Analytics and Advertising Partners

We may work with services such as Google and Meta (Facebook and Instagram) to understand website activity, measure advertising performance, and display relevant promotions, where enabled.

Professional and Legal Advisors

We may share relevant information with accountants, legal professionals, and other advisors when necessary for legitimate business purposes.

Government Authorities

We may disclose information when required by applicable law, regulation, court order, or other lawful government request.

Our service providers are expected to handle personal information securely and only for the purposes for which they are authorized.

6. INTERNATIONAL DATA TRANSFERS

Some of the third-party services we use may store or process information outside the Philippines.

For example, our e-commerce platform, payment processors, analytics providers, and digital delivery services may operate using international servers and infrastructure.

When personal information is transferred internationally, we aim to use reputable providers and appropriate safeguards to protect the information in accordance with applicable data protection requirements.

7. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small text files stored on your device when you visit a website.

We may use cookies and similar technologies to:

Keep our website functioning properly.
Remember shopping preferences and checkout information.
Understand how visitors interact with our website.
Improve website performance and user experience.
Measure marketing and advertising campaigns.
Support relevant advertising, where enabled.

Essential Cookies

These cookies are necessary for basic website functionality, including shopping cart operations, checkout, and security.

Analytics Cookies

These help us understand website traffic, visitor behavior, and how customers interact with our online store.

Marketing Cookies

These may help us and our advertising partners measure campaigns and deliver relevant advertisements.

Where required, non-essential cookies will only be activated after obtaining your consent. You may also manage cookies through your browser settings.

8. MARKETING EMAILS

If you subscribe to our newsletter or agree to receive promotional communications, we may send you information about:

New digital products.
Special promotions and discounts.
Featured digital collections.
Store announcements.
Updates and other relevant offers.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.

Receiving marketing communications is not a requirement for purchasing products from SoilmateCollective.

9. HOW LONG WE RETAIN YOUR INFORMATION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal requirements.

Retention periods may depend on the type of information and the reason it was collected.

Order and Transaction Records

We retain relevant purchase and transaction information for as long as necessary to manage orders, resolve disputes, and meet applicable accounting and legal obligations.

Customer Support Communications

Emails and support messages may be retained for as long as necessary to respond to inquiries and maintain relevant customer service records.

Marketing Information

Marketing subscription information is retained until you unsubscribe, withdraw your consent, or the information is no longer required for its intended purpose.

Technical and Analytics Information

Website usage and analytics information may be retained according to the applicable retention settings of our website platform and third-party providers.

When personal information is no longer necessary, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

10. HOW WE PROTECT YOUR INFORMATION

We take reasonable organizational, technical, and administrative measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Our security practices may include:

Secure website and checkout connections.
Restricted access to customer information.
Use of reputable payment providers.
Password protection and account security measures.
Working with trusted third-party service providers.
Monitoring and addressing potential security issues.

Although we take reasonable precautions, no method of electronic storage or internet transmission can guarantee absolute security.

11. YOUR PRIVACY RIGHTS

Under applicable data protection laws, including the Philippine Data Privacy Act of 2012, you may have the right to:

Right to Be Informed

Know whether and how your personal information is being collected and processed.

Right to Access

Request access to personal information we hold about you.

Right to Rectification

Request corrections to inaccurate or incomplete personal information.

Right to Erasure or Blocking

Request the removal, blocking, or restriction of personal information when legally applicable.

Right to Object

Object to certain forms of personal information processing, including direct marketing, subject to applicable legal grounds.

Right to Data Portability

Request a copy of certain personal information in a commonly used electronic format, where applicable.

Right to File a Complaint

Raise a complaint with the appropriate privacy authority if you believe your personal information has been improperly handled.

To exercise your privacy rights, please contact us using the details provided below.

We may request reasonable information to verify your identity before processing your request.

Some requests may be subject to legal limitations or obligations requiring us to retain certain records.

12. COMPLAINTS AND PRIVACY CONCERNS

If you have concerns about how your personal information is collected, used, or protected, please contact us first so we can review and address your concern.

You may also contact the National Privacy Commission (NPC) of the Philippines for information about your privacy rights or applicable complaint procedures.

Official website: https://privacy.gov.ph/

13. CHILDREN'S PRIVACY

Our website and digital products are not specifically directed toward children under the age of 18.

We do not knowingly collect personal information from children without appropriate authorization where required by law.

If you believe that a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action.

14. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, payment providers, digital platforms, or external services.

These websites operate independently and may have their own privacy policies and data collection practices.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business operations, digital services, technology, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this page periodically to stay informed about how we protect personal information.

16. CONTACT US

If you have questions about this Privacy Policy, your personal information, or how we handle customer data, please contact us.

Business Name: SoilmateCollective

Business Type: Digital Products & Downloads

Business Location: