Refund policy

REFUND & DIGITAL DOWNLOAD POLICY

Last updated: November 15, 2026

Thank you for shopping at SoilmateCollective. We appreciate your trust in our digital products and want you to have a smooth and enjoyable shopping experience.

Since our store specializes in digital downloads, all purchases are delivered electronically. This policy explains how refunds, cancellations, download issues, and digital product concerns are handled.

Please read this policy carefully before completing your purchase.

DIGITAL PRODUCTS – NO PHYSICAL RETURNS

All products sold through SoilmateCollective are digital products. Depending on the listing, your purchase may include downloadable files such as:

  • JPEG / JPG images

  • PNG graphics and artwork

  • PDF documents, guides, and resources

  • MP4 product demonstrations and video tutorials

  • MP3 audio files and music libraries

  • Digital templates, creative assets, and other downloadable materials.

NO PHYSICAL ITEMS WILL BE SHIPPED.

Because our products are delivered digitally, traditional physical returns and exchanges do not apply. You do not need to ship anything back to us.

REFUND POLICY FOR DIGITAL DOWNLOADS

Due to the nature of digital products, all sales are generally considered final once the digital files have been successfully delivered or downloaded, subject to applicable consumer protection laws.

We do not normally offer refunds for:

  • Change of mind after purchasing a digital product.

  • Accidentally purchasing a product when the correct product was clearly described.

  • Choosing the wrong digital product or file format.

  • Purchasing a product without reviewing its description and included contents.

  • Deciding that a product is no longer needed after downloading it.

However, this policy does not affect any refund, cancellation, or other consumer rights that cannot legally be excluded.

Where applicable law permits the cancellation right for digital content to be lost when digital delivery begins, this will only apply when the required express consent and acknowledgment have been obtained before delivery.

WHEN ARE REFUNDS AVAILABLE?

We understand that technical problems can happen. We will review refund requests in situations such as:

1. Corrupted or Damaged Digital Files

If your purchased files are corrupted, incomplete, or cannot be opened due to an issue with the files we supplied, please contact us so we can investigate and provide a replacement or appropriate resolution.

2. Incorrect Digital Product Delivered

If you receive a different digital product from the one you purchased, please notify us. We will verify your order and arrange the correct digital files or another appropriate resolution.

3. Missing Digital Files

If your order is missing files or content specifically included in the product description, please contact us with your order details so we can investigate and provide the missing content.

4. Duplicate Payments or Duplicate Orders

If you accidentally complete the same payment more than once for the same purchase, contact us. After verification, eligible duplicate payments will be refunded.

5. Unsuccessful or Inaccessible Downloads

If you experience difficulties accessing or downloading your purchased files, we will help troubleshoot the issue and provide alternative access where possible.

If we cannot resolve a qualifying issue through technical support, replacement, or another appropriate solution, we will consider a refund in accordance with applicable consumer protection laws.

HOW TO REQUEST A REFUND OR TECHNICAL SUPPORT

If you experience a problem with your digital purchase, please follow these steps:

Step 1 – Contact Us

Email us at:

info@soilmatecollective.com

Step 2 – Provide Your Order Information

Please include:

  • Your order number.

  • The email address used during checkout.

  • The name of the purchased digital product.

  • A clear explanation of the issue.

  • Screenshots or error messages, if available.

Step 3 – Allow Us to Review Your Request

Our support team will review your order and investigate the reported issue.

Step 4 – Receive a Resolution

Depending on the circumstances, we may provide replacement files, alternative download access, technical assistance, or an eligible refund.

We aim to respond to customer inquiries within 1–3 business days.

REFUND PROCESSING

If your refund request is approved:

  • Refunds will generally be issued to your original payment method.

  • Processing times may vary depending on your payment provider or financial institution.

  • We will notify you once the refund has been initiated.

  • No additional refund or restocking fees will be charged.

Where statutory refund rights apply, we will follow the applicable legal requirements and deadlines.

CANCELLATIONS

Because digital products may be delivered immediately after payment, cancellation requests must be reviewed according to the nature of the product and applicable consumer laws.

For digital content supplied in the UK, the right to cancel during the usual 14-day cancellation period may be lost once digital delivery begins, but only when the customer has given the required express consent and acknowledged the loss of that right beforehand.

If these requirements have not been met, applicable cancellation rights may still apply.

EXCHANGES AND REPLACEMENTS

Since our products are digital downloads, traditional product exchanges do not apply.

However, if you receive an incorrect, incomplete, or defective digital file, we will work with you to provide the correct or replacement content where appropriate.

CUSTOMER RESPONSIBILITY

Before purchasing, customers are encouraged to:

  • Read the complete product description.

  • Review the listed digital files and formats.

  • Check the included features and product contents.

  • Ensure their device or software supports the advertised file formats.

  • Verify that their email address is correct during checkout.

Please remember that digital purchases do not include physical products, equipment, accessories, or printed materials unless specifically stated in the product listing.

CONTACT US

We are always happy to help with questions about your orders, digital downloads, and refund requests.

Store: SoilmateCollective

Email: info@soilmatecollective.com

Business Location:

Rosalinda Village, Panuntungan, Tibungco, Davao City, Philippines.

Business Type: Digital Products & Downloads

Thank you for choosing SoilmateCollective. We appreciate your business and look forward to providing you with a convenient and reliable digital shopping experience.

SoilmateCollective – Discover More. Create More. Download More.